about us
Mission Statement
“We share a passion for good design & excellent customer service.”
History
Inside Out Contracts Ltd was established in 1993 by Lisa Cluer. In 1993, with over 10 years prior experience in the furniture industry, Lisa became aware of a gap in the market for innovative design led furniture within the leisure industry. With a passion for good design & a real understanding of customer service Lisa has lead the company from strength to strength expanding Inside Out to become one of the most successful and well respected contract furniture suppliers in the UK.
From its inception, Inside Out has always focused on providing fresh and exciting modern furniture of a high quality. The desire for durability through design, and a core philosophy to put the customers needs above any other criteria has stood the company in good stead. The success of this approach is evident in a customer list including some of the biggest names in the restaurant, hotel and leisure industries. The portfolio gives some idea of the diversity of contracts catered for.
Inside Out comprises a London based head office and showroom enabling clients to "try before they buy" allowing for an efficient way for customers to view and try out the latest furniture designs and wide range of fabrics on offer. Our large warehouse facility in North London, allows for the prompt supply from stock to meet the demands of larger contracts, such as McDonalds, Pizza Express and Krispy Kreme, as well as allowing for temporary storage for customers who require this service.
Quality Assurance statement
Quality is important to our business because we value our customers. We strive to provide our customers with products and services which meet and even exceed their expectations. We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:-
- regular gathering and monitoring of customer feedback
- a customer complaints procedure
- selection and performance monitoring of suppliers against set criteria
- training and development for our employees
- regular audit of our internal processes
- measurable quality objectives which reflect our business aims
- management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees. This policy is posted on the Company Notice Board and can also be found in the staff handbook.
Though the Managing Director has ultimate responsibility for Quality all employees have a responsibility within their own areas of work so helping to ensure that Quality is embedded within the whole of the company.
Environmental Policy
Inside Out are a company which has always been ecologically aware. A forward thinking approach has enabled all processes and resources to be evaluated from an environmental perspective from the outset. This has enabled fundamental ecological precepts to be embraced and implemented without additional cost, or unnecessary disruption to the smooth running of the company.
All of the factories which we use strictly adhere and usually surpass their countries environmental legislation. Wherever it is commercially viable we source products locally to reduce unnecessary transportation. All importation is carried out in an efficient manner to reduce commercial and environmental overheads.
Packaging materials are kept to a minimum and re-used as often as possible. All cardboard boxes are re-used. Blankets and paper packing are used in place of non-recyclable plastic bubble wrap whenever suitable. Pallets are used where possible, and re-used until they reach the end of their useful life. Our environmental policy embraces all aspects of the company including working practices within our head office and showroom, as well as our warehouse.
Computers and technology which have reached the end of their commercial use have been donated to charities wherever possible. Spent cartridges and inkjet cartridges are reused. All paper products which can no longer be re-used are recycled. Simple measures such as issuing quotes, proformas and invoices electronically and the use of glasses in place of plastic cups also help to reduce unnecessary consumption.
Many products are supplied for assembly – meaning replacement of individual components is always a valid option. All timber chairs are produced from timber obtained from sustainable sources. This means if you buy a timber chair from Inside Out you can be sure you are actively endorsing the planting of trees and the correct management of the world’s natural resources.
Inside Out are proud to be taking positive action to protect the environment.
Our furniture is of a high quality and durable. The designs are both contemporary and classic and designed to last. This we feel is in itself a valuable contribution to the environment.
